BIRD RETURN POLICY

At Exotic Birds Store, we want every customer to have a positive experience when welcoming a new feathered companion. Please review the following policy carefully regarding returns, health concerns, arrival conditions, and bird gender.

RETURN WINDOW

If you are not satisfied with your bird upon arrival, you must contact Exotic Birds Store within 48 hours of delivery. After reviewing the situation, we may provide instructions and, where applicable, a return shipping label.

If a return is approved, the bird must be returned in good condition and according to our instructions. Once the bird has been received and its condition has been confirmed, we will issue a refund for the eligible bird purchase. Original shipping costs are non-refundable unless otherwise required by applicable law.

BIRD ARRIVAL CONDITION

If your bird arrives deceased or appears seriously unwell, please contact us immediately. Take clear photographs of the bird and the shipping package and send them to our customer service team through the contact information provided on our website.

For a bird that is deceased upon arrival, photographic documentation may be required before a refund can be considered. If the claim is approved, the refund will apply to the eligible bird purchase and will not include the original shipping cost unless otherwise required by applicable law.

If a bird appears ill or requires urgent attention, please prioritize appropriate professional veterinary care. We may request relevant documentation to help us evaluate the situation.

BIRD GENDER INFORMATION

Bird gender cannot be guaranteed for every species. Some birds are difficult to visually sex, while younger birds may not yet have characteristics that allow their sex to be reliably determined.

If you believe you received a bird with a different sex from what was represented or agreed upon, please contact us within the applicable 48-hour notification period. We may require reliable documentation or verification from a qualified avian professional before considering a gender-related claim.

48-HOUR NOTIFICATION REQUIREMENT

Customers are responsible for inspecting their new bird upon delivery and notifying Exotic Birds Store promptly of any concerns.

After 48 hours from delivery, we generally cannot accept responsibility for new concerns that were not reported within the required notification period, except where otherwise required by applicable law or expressly covered by another written agreement.

IMPORTANT

All returns and refunds must be approved by Exotic Birds Store before a bird is shipped back. Please do not return a bird without receiving instructions from our team.

For questions about this policy or to report an issue with a recent delivery, please contact Exotic Birds Store using the contact information provided on our website.