We’re excited to help you welcome a new feathered companion into your home. At Exotic Birds Store, we take the health and well-being of every bird seriously. Before a bird leaves our care, we take reasonable steps to ensure it is healthy and ready for transportation. We may also take identification photos for our records.
To help provide a safe and comfortable journey, shipping is scheduled Monday through Friday when weather and transportation conditions are suitable. We monitor conditions at both the origin and destination and may adjust shipping plans when necessary for the bird’s safety.
When your bird arrives, provide a quiet, comfortable environment with fresh water and appropriate food so they can settle in after transportation. Please monitor your bird closely during the first few hours after arrival.
If your bird arrives with a serious health concern or does not arrive safely, please contact us within 24 hours of delivery at info@exoticbirdsstore.com. Photos or videos may be requested to help us evaluate the situation. Because live birds are sensitive to changes in environment and care, concerns reported after this period may not qualify for a refund or other resolution.
Please note that natural differences in feather coloration, markings, size, and appearance may occur. Bird colors and markings may vary slightly from the photographs shown on our website, and photos should be considered representative rather than an exact guarantee of appearance.
Our goal is to make every bird’s transition to its new home as safe, comfortable, and positive as possible.
