RETURNS & REFUND POLICY

Last Updated: August 14, 2026

At Exotic Birds Store, we want our customers to feel confident when purchasing products from our website. This policy explains the return, refund, exchange, and shipping requirements for eligible products purchased through our store.

RETURN PERIOD

Eligible products may be returned within 30 days of delivery, unless otherwise stated on the product listing or applicable policy.

Live birds are excluded from this general 30-day return policy. Returns involving live birds are handled separately under our Bird Return Policy.

If more than 30 days have passed since you received an eligible product, we may be unable to offer a refund or exchange.

RETURN ELIGIBILITY

To be eligible for a return, an item generally must:

• Be unused and in the same condition in which you received it.

• Be in its original packaging where applicable.

• Include proof of purchase, such as an order confirmation or receipt.

• Be returned only after the return has been approved by Exotic Birds Store.

Certain products may not be eligible for return because of their nature, condition, or applicable health and safety requirements. These may include opened or used products, perishable items, sanitary products, hazardous materials, and other items identified as non-returnable on the product listing.

Please do not send a product back to a manufacturer unless specifically instructed by Exotic Birds Store.

REFUNDS

Once an approved return is received and inspected, we will notify you that the returned item has been received and inform you whether the refund has been approved or declined.

If approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or stated in writing by Exotic Birds Store.

LATE OR MISSING REFUNDS

If you have been approved for a refund but have not received it, first check your original payment account.

If the refund is still not showing, contact your payment provider or bank, as processing times can vary.

If you have completed these steps and still need assistance, please contact Exotic Birds Store through the contact information provided on our website.

SALE ITEMS

Unless otherwise stated on the product listing or required by applicable law, sale or promotional items may be subject to different return or refund conditions. Please review the terms associated with the specific product before completing your purchase.

EXCHANGES

We may accept exchanges for eligible products that arrive damaged, defective, or incorrect.

If you believe you received a defective or incorrect item, contact Exotic Birds Store as soon as possible with your order information and, where appropriate, photographs showing the issue.

An exchange must be approved before the product is shipped back.

GIFTS

If an eligible product was purchased as a gift and shipped directly to the recipient, an approved return may be issued as store credit or another appropriate form of reimbursement, depending on the circumstances.

If the gift was shipped to the original purchaser, any approved refund will generally be issued to the original purchaser and payment method.

SHIPPING RETURNS

Customers are generally responsible for return shipping costs unless the item was received damaged, defective, incorrect, or otherwise qualifies for return shipping coverage under our policy or applicable law.

Return shipping costs are generally non-refundable.

We recommend using a trackable shipping service when returning higher-value items. Exotic Birds Store cannot guarantee receipt of a return that is shipped without tracking or adequate delivery confirmation.

Please contact us for the appropriate return instructions and return address before sending any product back.

LIVE BIRD RETURNS

Live birds are not covered by this general Returns & Refund Policy. Any return, refund, or arrival-related concern involving a live bird is governed by our separate Bird Return Policy.

Please review that policy carefully before purchasing a live bird.

CONTACT US

If you have questions about a return, refund, or exchange, please contact Exotic Birds Store using the contact information provided on our website. We recommend contacting us before sending any product back so that we can provide the correct return instructions.