Refund & Return Policy

Last Updated: August 24, 2026

At Exotic Birds Store, we want every customer to have a positive and trustworthy experience when welcoming a new feathered companion into their home. Because we offer live birds, our return and refund process is different from that of ordinary products. The health, safety, and well-being of our birds must always come first.

Please read this policy carefully before placing an order.

Live Bird Purchases

Due to the nature of live animal sales, live birds are generally not eligible for return or exchange after they have been delivered to the customer.

Once a bird has been accepted by the customer, we cannot safely resell or return the bird to our home facility or breeder network. This policy helps protect the health of the bird, other birds, and everyone involved in its care.

We therefore encourage customers to carefully consider their ability to provide a suitable home, proper nutrition, appropriate housing, and ongoing care before completing a purchase.

Bird Health Upon Arrival

We take reasonable steps to ensure that birds are properly cared for before they leave our care. Customers should inspect their bird promptly after delivery and contact us as soon as possible if they have a serious concern regarding the bird’s condition upon arrival.

If you believe there is a health-related issue that may have existed before delivery, please contact us within 24 hours of receiving the bird. Provide your order information and, when appropriate, clear photographs or video that can help us understand the concern.

We may request additional information or documentation from a qualified avian veterinarian before determining whether a refund, replacement, credit, or another resolution is appropriate.

Refunds for Live Birds

Refunds for live birds are not automatic and are considered on a case-by-case basis.

If a refund is approved, the amount and method of the refund will depend on the circumstances of the order and the resolution agreed upon by Exotic Birds Store.

Shipping, transportation, handling, health documentation, permits, or other services that have already been provided may not be refundable.

Shipping Delays and Transportation Issues

Live bird transportation can occasionally be affected by weather, airline restrictions, transportation delays, routing changes, or other circumstances outside our direct control.

A shipping delay does not automatically qualify an order for a refund. We will communicate with the customer and work to determine the safest and most appropriate solution for the bird.

If transportation is delayed or interrupted, customers should contact us promptly rather than making independent arrangements that could compromise the bird’s safety.

Customer-Initiated Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests made before the bird has been prepared or dispatched may be considered depending on the status of the order. Once a bird has been prepared for transportation, transferred to a carrier, or shipped, cancellation may no longer be possible.

Any approved refund may be reduced by non-refundable expenses or services that have already been incurred.

Deposits and Reservation Payments

If a customer places a deposit or reservation payment to hold a particular bird, the payment may be subject to the terms communicated at the time of purchase.

A reservation payment does not necessarily guarantee that the bird can be held indefinitely. Customers should contact us promptly if circumstances change.

Any refund of a deposit or reservation payment will be determined according to the specific terms provided for that transaction.

Non-Live Products

For non-live products purchased through Exotic Birds Store, returns may be accepted when the item is unused, in its original condition, and returned within 30 days of delivery, unless otherwise stated on the product page.

Customers should contact us before sending an item back. Unauthorized returns may not be accepted.

Items that have been used, damaged after delivery, altered, or returned without their original packaging may not qualify for a refund or exchange.

Items That Cannot Be Returned

The following may not be eligible for return:

Live birds after delivery
Used or damaged products
Products returned without prior approval
Items that cannot be safely resold for health or hygiene reasons
Shipping and transportation services that have already been provided
Special-order or customized items where applicable

How to Request a Refund or Return

To request a refund or return, please contact Exotic Birds Store with:

Your full name
Order number
Date of purchase
Name or description of the bird or product
Reason for the request
Photos or videos when relevant
Any veterinary documentation requested by our team

Our team will review the information and contact you with the next steps.

Approved Refunds

Once a refund has been approved, we will explain the amount being refunded and the applicable refund method.

Processing times may vary depending on the payment provider or financial institution. Exotic Birds Store cannot control the processing time of a third-party payment provider.

Important Customer Responsibility

Purchasing a companion bird is a long-term commitment. Customers are responsible for ensuring that they are prepared to provide appropriate housing, nutrition, veterinary care, and a safe environment for their bird.

We encourage customers to research the species they are interested in and make sure it is suitable for their household before completing a purchase.

Contact Us

If you have questions about this Refund & Return Policy or need assistance with an order, please contact us before sending anything back.

Exotic Birds Store
Email: info@exoticbirdsstore.com
Phone: +1 850-759-5598

We appreciate your trust in Exotic Birds Store and are committed to treating our customers and birds with care, honesty, and respect.